Returning an item You have 30 days from the date of purchase to return items to us. Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.
According to the UK e-commerce law, sex toys are personal hygiene products and can’t be returned or replaced once they are used or opened. Because this has seriously affected secondary sales, used sex toys may spread sexual diseases. Note if the used sex toys are returned maliciously this wil onstitute a crime of endangering public safety and heath,which will bear legal responsibility. All purchases are covered by our 3 month product guarantee.if the product is artifically damaged,the customer needs to pay the repair fee. lf the product exsits quality issue, we will exchange it for free
About Cancel Order Half Way lf you want to cancel the order,you need toreceiv tems at first,and then return the item to our designated place on PayPAL.You also need to pay 5% PayPalfee, 7% our handling fee and 3.5% YODEL return freight. The first freight 2,99 not refund.
Personalized products refer to 100% handmade products. Unless there are qulity isues, personalized products can’t be returned, refund or exchanged according to UK e-commerce law.
